Frequently Asked Questions
Can you ship rubber tracks to me?
Yes, We ship rubber tracks and undercarriage parts daily around the world on the most popular carriers such as UPS, Fedex, RL Carriers, AAA Cooper, Southeastern Freight Lines and more.
Can you deliver to my home or jobsite?
Yes, Tell us at the time of the quote and we can properly calculate shipping costs to a jobsite or residential area. The carriers will schedule an appointment with you for a delivery time because a signature will be required.
Do you sell to distributors?
Yes, We have price levels for re-sellers and stocking distributors that have re-sale certificates.
Do you offer a Warranty?
Yes, we offer a warranty on new products but not on used or clearance items. See our warranty statement for more details.
Do you allow customer pick ups?
Yes, We have six dock doors and one ground level access door for customer pick-ups. Please let us know in advance when you are coming so we can have your shipment ready.
Do you ship outside of the USA?
Yes, We ship ground and truck freight to Canada but we prefer that you use a freight forwarder if you are shipping beyond North America.
Track and Undercarriage tips:
Rubber tracks on compact track loaders and excavators offer many benefits that compact track loaders and excavators with tires and/or steel tracks cannot offer. To ensure a longer, productive life of rubber tracks please follow these operating safeguards
Monitor track tension on a regular basis. Loose tracks can de-track; however be careful not to over tighten. Over tensioning may cause power loss, excessive roller and idler bearing wear, track steel cord failure and tearing of the tracks. Check the Operator’s Manual for visual track tension inspection and tensioning procedures, as required. Alternate turning direction from one side to the other. Continuous turning to the same side can accelerate wear of sprocket teeth, track tread, guide lugs, and roller flanges. Use the engine power and lift/tilt hydraulics to dig into material when filling a bucket to minimize the spinning of the tracks on rubber track-equipped loaders. Unnecessary spinning of the tracks can accelerate wear or cut tracks.
Monitor sprocket or undercarriage components to ensure maximum track life. Excessively worn sprockets or undercarriage components will damage tracks.
Cutting across a slope, instead, drive up or down a slope. Constant operation on a slope or side hill can cause accelerated wear to the guide lugs, idlers and rollers. It is best to climb straight up or down, then turn when the equipment is in a level location.
Making spin turns or pivot turns. Doing so may cause accelerated wear and/or in- Crease potential for de-tracking, particularly in the track tension is not set to the Operator’s Manual specifications. Operators should be trained to make wider turns.
Traveling with one track on a slope or projecting object, and the other track on a flat surface. Travel with both tracks on level surfaces. Operating tracks with the outside/inside edge of the track turned up on a curb, mound, or stone can cause cracks or shear the rubber at the edges of the steel mandrills in the track.
Allowing the sides of the tracks to strike against concrete curbs or walls.
Traveling or operating units:
On broken stone, jagged base rock, iron rods, scrap iron or other recycling materials. Rubber tracks are not intended for these uses.
On heavily stone-laden soils or similar conditions that may cause tracks to de-track or damage due to stones becoming stuck in the idler or drive sprockets.
As quarry application, recycling, or demolition use. Rubber track loaders are not intended for use in cold planning applications.
On asphalt or concrete while routinely driving or turning; doing so will minimize track life considerably.
In job sites with sharp objects such as jagged rocks or broken concrete. Cuts and “chunking” of the lug surface of the tracks can result. Just like avoiding operating in conditions potentially damaging to rubber tires; these conditions can damage rubber tracks. Damaged tracks cannot be repaired, but must be replaced. No warranty exists for wear or failures in these conditions.
On corrosive materials (fuel, oil, salt, or fertilizers, etc). These substances can corrode the rubber track’s metal cores. Flush the tracks and undercarriages with clear water if any of these substances get on the tracks.